Refund Policy

Last updated: 2026-07-29

Before production

Until your documents pass review and production starts, you can cancel for a full refund — no reason needed. Write to hello@idp.click with your order number.

We can't produce it

If we cannot produce your translation from valid submitted documents, we refund 100% automatically.

It was refused

If you followed our country guidance and a rental desk or authority still refused to read the document alongside your valid licence, tell us what happened (where, when, what was said) within 60 days — we refund in full. We will never ask you to 'try again first'.

Where no refund is due

No refund is due where the document was used in a country our guidance marks as official-permit-only, where the submitted licence was invalid or not yours, or after the term has expired.

Replacements

Lost or damaged documents are replaced free for the life of your term; you pay only shipping for printed re-sends.

Processing

Refunds go back to the original payment method within 5–10 business days of approval.